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Your responsibilities as a self‑insured licensee

For: Employers and managers Information seekers

Once granted a licence to self-insure, you must meet a wide range of requirements to ensure you are maintaining high standard claims, rehabilitation and health and safety management systems.

Comply with measures and standards

You are required to adhere to compliance measures imposed by the Safety, Rehabilitation and Compensation Commission (SRCC). These include self-insurance licence conditions, performance standards and measures, and reporting requirements.

We regulate the performance of self-insured licensees in line with our Self-insurance Licence Compliance and Performance Model (PDF, 1.9 MB). It provides a framework that:

  • seeks to ensure compliance with self-insurance licence conditions
  • focuses on self-insured licensee performance against set standards and measures in the areas of claims management, rehabilitation and prevention
  • focuses on a holistic, risk-based approach to evaluate performance.

For more information, see Licence compliance and performance.

Report your performance

An important aspect of the Self-insurance Licence Compliance and Performance Model (PDF, 1.9 MB) is the reporting of self-insured licensee compliance against the SRCC’s performance standards and measures.

As a self-insured licensee, you provide monthly data submissions, relevant information, material or products and an annual Licence Compliance and Performance Report to the SRCC to report on your performance.

In the past, yearly performance audits of claims management, rehabilitation and work health and safety systems were conducted by Comcare for all self-insured licensees. This is now only carried out for new self-insured licensees in the developing phase of their licence and for those self-insured licensees who are in year 6 of their current licence.

We expect that many established self-insured licensees continue to use their own internal audits to assess their management systems and to confirm compliance with licence conditions. Comcare’s audit tools and templates are a sound basis for this ongoing work.

For more information, see Licence compliance and performance.

Role as the rehabilitation authority

As the rehabilitation authority, you are responsible for ensuring the effective rehabilitation and return to work of employees with an injury.

Useful resources and information to assist include:

Provide opportunities for staff to give feedback

As a self-insured licensee, you hold primary responsibility for managing any concerns your employees have about their claims management or rehabilitation.

However, when an employee is not satisfied with the response or action taken by their employer, they can raise their concerns with Comcare.

See Providing feedback about a self-insured licensee for more information about this process.

Keep licence current

Licences to self-insure are normally granted for eight years.

If you would like to extend your self-insurance licence to continue beyond that time, you need to apply to the SRCC for a licence extension and demonstrate how you meet all the SRCC’s requirements for a self-insurance licence.

See Apply for a licence extension for more information on the process and requirements.

Page last reviewed: 07 April 2021
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GPO Box 9905, Canberra, ACT 2601
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Date printed 28 Sep 2023