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When to contact the SRCC

For: Claimants Advocates Information seekers

As an employee, you may not be sure who to contact when you have a concern or would like to provide feedback about the handling of your claim or other matter.

In some cases, the Safety, Rehabilitation and Compensation Commission (SRCC) is the appropriate contact.


When to contact us

The SRCC is able to respond or take action when you contact us:

  • with concerns your employer may have breached its self-insurance licence
  • with evidence your employer has breached its self-insurance licence, or
  • to enquire on matters that fall within the SRCC’s functions.

You can also contact the SRCC to make a submission:

  • regarding a self-insured licensee under the Safety, Rehabilitation and Compensation Act 1988 (SRC Act)
  • on matters that fall within the SRCC’s functions.

See Providing feedback about a self-insured licensee for more information about the process we follow and our contact details.

See a list of current and former self-insurers, if you are unsure whether your employer is a self-insured licensee.

When we are unable to respond

The SRCC’s functions do not extend to investigating complaints in relation to individual claims matters.

We are not able to respond to queries or reports that fall outside our area of responsibility.

See Providing feedback about a self-insured licensee for information about who to contact for other issues or concerns.

Page last reviewed: 09 April 2021
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SRCC
GPO Box 9905, Canberra, ACT 2601
1300 366 979 | www.comcare.gov.au

Date printed 21 Jun 2021

https://www.srcc.gov.au/employees-of-self-insurers/when-to-contact-srcc